Privacy Policy

 

At FlyWorldExplore.com, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and use our website, FlyWorldExplore.com (the “Website”), and our services for booking flights and hotels.

By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information from and about users of our Website, including:

  • Personal Identifiable Information (PII):
    • Contact Information: Name, email address, postal address, phone number.
    • Travel Details: Passport information (number, expiry date, nationality), date of birth, gender, emergency contact details, special assistance requirements (e.g., medical conditions, dietary needs), frequent flyer numbers.
    • Payment Information: Credit/debit card details (card number, expiry date, CVC), billing address. We do not store full payment card details on our servers; they are processed securely by our third-party payment processors.
    • Account Information: Username, password, booking history, preferences (e.g., preferred departure locations, seats, meals).
  • Non-Personal Identifiable Information:
    • Usage Data: Information about how you access and use the Website, such as your IP address, browser type, operating system, pages viewed, referring/exit pages, dates/times of access, and clickstream data.
    • Device Information: Information about the device you use to access our Website, including device type, unique device identifiers, and mobile network information.
    • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5 below).
    • Geolocation Data: If you enable location services on your device, we may collect your precise or approximate location.

2. How We Collect Your Information

We collect information in several ways:

  • Directly from You: When you create an account, make a booking, subscribe to our newsletter, participate in surveys, contact customer service, or otherwise interact with us.
  • Through Automated Technologies: As you navigate through the Website, we may use cookies, log files, and other tracking technologies to collect certain information automatically.
  • From Third Parties: We may receive information about you from our partners (e.g., airlines, hotels, payment processors, analytics providers) to facilitate your bookings or enhance our services. If you book for others, you must ensure you have their consent to provide their personal information to us.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Bookings: To facilitate and confirm your flight and hotel reservations, process payments, and send you booking confirmations, updates, and related communications.
  • To Provide and Improve Services: To operate, maintain, personalize, and improve our Website, products, and services, including enhancing user experience and developing new features.
  • Customer Service: To respond to your inquiries, provide support, and manage your account.
  • Communication: To send you administrative messages, technical notices, security alerts, and promotional communications (if you have opted in).
  • Marketing and Advertising: To deliver targeted advertisements, promotions, and offers based on your interests and usage patterns (where permitted by law and with your consent).
  • Analytics and Research: To analyze trends, track user activity, gather demographic information, and conduct research to understand how users interact with our Website.
  • Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, and other malicious activities, and to ensure the security of our systems and your data.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests (e.g., Advance Passenger Information requirements).

4. Sharing Your Information

We may share your information with the following categories of recipients:

  • Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and other third-party service providers necessary to fulfill your bookings and travel arrangements. These providers will process your information as independent data controllers to provide their services.
  • Payment Processors: Third-party payment gateways to securely process your payments.
  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as website hosting, data analysis, marketing, customer support, and IT services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Affiliates and Business Partners: With our corporate affiliates and business partners for purposes consistent with this Privacy Policy, including joint marketing efforts (with your consent, where required).
  • Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are small data files placed on your device. We use:

  • Strictly Necessary Cookies: Essential for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Functional Cookies: Enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: May be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Do Not Track (DNT) Signals: FlyWorldExplore.com does not currently respond to “Do Not Track” signals.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. International Data Transfers

As an international travel website, your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. By submitting your personal information, you consent to this transfer, storage, and processing.

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal information under certain circumstances, particularly when processing is based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly if you are an EU resident.

To exercise any of these rights, please contact us using the contact details provided in Section 11. We will respond to your request in accordance with applicable law.

10. Children’s Privacy (COPPA Considerations)

FlyWorldExplore.com is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we might have any information from or about a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: